Refunds & Returns
Change of mind refunds are not excepted. For hygiene reasons we cannot exchange or return worn earrings. If your earrings break in the first 30 days please email me on the 'contact us' page to chat about the best possible solution for everyone. If an earring breaks due to maltreatment, there will be no exchanges, so please refer to the care section.
Custom products (such as special orders or personalized items) are not eligible for returns.
'Oops' items are not eligible for refunds or exchanges. These are sold as having imperfections, and do not affect the functionality for the buyer.
(these are to still be loaded onto the webite)
If your items arrive damaged, please email me immediately at [email protected]. Please be aware that you will need to retain photographs of all packaging to prove how it arrived to you, in its damaged condition.
If we have sent the wrong product in error, or missed an item, we will remedy this immediately. Please contact me via email: [email protected]
If you decide to return a product that is not faulty; Craft Cut is not obligated to give a refund. We can instead offer you a store credit.
Please get in touch first at [email protected]
Clearance items or sale priced items are non-returnable (unless faulty). We do not accept returns for gift card
Items can be returned under the following conditions:
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You provide 'proof of purchase'
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Goods must be in original condition, unused with packaging and labels intact.
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Goods must be returned within 14 days of purchase.
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Any shipping costs paid by you or charged to you are non-refundable.
If you wish to return an item by courier, this will be at your cost. All the terms and conditions of our returns policy must also be met.
We will process your exchange or refund within 10 working days of receipt of your parcel.
Craft Cut does not accept responsibility for items lost in transit while being returned. We recommend that you use a delivery service that provides tracking and delivery to the door.